The pre-order consists in ordering an item that is not physically available in our warehouse at the time of purchase, but is still in a phase of the production process, which will then be finalized on the basis of the overall number of collected pre-orders. Delivery times therefore differ from the usual order fulfillment times. In this case they will be specified within the product page and / or in the collection page. As pre-ordered products are still in production, the dates displayed shall be considered as provisional. We will update them is case of delays.
Before finalizing the order, please check if the product is in pre-order or not. Upon completion of the procedure, you will immediately receive a confirmation email containing your order number.
Can I change a pre-order?
It will be possible to request the modification of the model chosen from those present in the collection offered in pre-order. Our staff will check if the version you have chosen is still available and will respond to your request as soon as possible. From the moment the item is shipped, it will not be possible to request any changes to the pre-order.
Can I combine in-stock items and pre-order items?
If your order includes other products in addition to the pre-order one, we will proceed to send these items within the usual shipping times and we will proceed to a second shipment containing the pre-order product once the latter is ready to be sent.
Can I cancel a pre-order item?
Cancellations are allowed within 24 hours from the time you finalized the pre-order. To cancel your pre-order, write to our assistance via the contact form. Remember to provide the order number you wish to cancel and enter it in your request.
Refund of pre-orders that are cancelled later than 24 hours from the time they were finalized cannot be processed before the date of delivery of products, which is displayed in the product page and/or collection page.
Once the order has been canceled, you will receive a confirmation email that confirms the cancellation and indicates that the refund has been issued.
Can I return a pre-ordered product after it has been delivered to me?
Yes, you can withdraw from the contract with 14 days from delivery.
